Because international trade involves significant shipping and customs costs, our policy is as follows:
● Cancellations: Orders can only be cancelled within [24/48] hours of placement, provided they have not yet been processed for shipment.
● Damaged Goods: If goods arrive damaged, clients must notify us within [X] days of receipt with photographic evidence. We will coordinate with the insurance provider and carrier for a resolution.
● Refunds: Due to the nature of global trade, refunds are generally only issued for non-delivery or gross misrepresentation of goods. Shipping costs and customs duties are typically non-refundable.
● Returns: Return shipping for international orders is the responsibility of the buyer unless otherwise agreed upon in the specific trade contract.
